After buying the floor for 6 days, there is still good faith in discontinued production?

Recently, Gaoxi who lived in Hexi bought a batch of flooring during the renovation of a new house. However, after buying the floor for nine days, the merchant informed one of the floors that the production had been discontinued. Both sides had issues regarding return and compensation. There are different opinions.

6 days after buying the floor payment was told that the production has been discontinued

Gao Gaoyan posted a complaint to the "Consumer Rights Protection" channel of the network. She said in the post that on March 15th, she and her father saw the promotion of a floor brand store at the famous Building Materials Center in Changsha Wangdefu. After a selection, they fancy a floor. After the payment, the salesman indicated that there was no stock in the store, and the phone was notified after the arrival of the goods next week.

On March 21st, Gao Gao's father took a taxi to the Wangdefu Building Materials Center for pickup. The floor salesman said that the floor is currently out of stock and promised to call after the arrival. But in the next few days, Gaobu has not received any calls from merchants.

Customers posted "flicker" and "play"

On March 24th, Gaoyue again went to the building material center of Wangdefu Building Materials Co., Ltd. The floor store asked about the arrival status. The answer was that - because the manufacturer had already discontinued the floor of the model, the floor would not arrive. , customers can return. High ** is very angry about this and believes that the business is completely "flicker" and "playing" customers, "If the manufacturers stop production, at least one month before the vendor will be notified, then why do businesses still engage in promotions in Wangdefu? ”

Anwar floor store staff explained to this, because many stores at the same time to promote sales, inventory information on the model floor is not comprehensive. Gao Yan believes that the merchant is not able to provide the model floor due to breach of contract, and the merchant should compensate for the resulting loss of decoration masters' lost time and transportation expenses. After the intervention of the "Consumer Rights Protection" channel, it was eventually resolved.

Build business integrity

Ebb Tide, believers survive. Many leading flooring companies have made the right choices. Nowadays, some enterprises represented by natural flooring, Sao Paulo floor, icon floor, and North American maple flooring are still achieving a backdrop of the global economic downturn and the decline in production and sales of the flooring industry. The excellent situation in both domestic and foreign production and sales is relying on the “integrity, seriousness, and innovation” of business management.

At the same time, in the development of the integrity of flooring companies, it is also necessary to pay attention to service and do a detailed job. Effectively increasing the added value of the product enables consumers to truly feel the service. Flooring companies should focus on ensuring that after-sales service is an important part of the present day. Because consumers are not satisfied with this phenomenon, they have repeatedly expressed their dissatisfaction with the purchase of the floor by the floor companies. To create meticulous service and refine the characteristics of each store is a good embodiment of the integrity of the floor business.