Home decoration complaints have soared since this year. It is understood that from January 1 to May 6, there are 481 complaints about household items, which has exceeded the total number of complaints last year. These complaints relate to furniture quality, price, after-sales, decoration and so on. In this regard, our reporter summed up four typical aspects and reminded the public to pay attention to the trap.
Trap one:
“Zero purchaseâ€, returning on a monthly basis
Mr. Zu purchased a ceiling of more than 6,000 yuan last year. At that time, he signed a contract with the merchant and returned 320 yuan per month, which was returned in 18 months. However, the merchant only returned for two months, and the home store was closed.
Ms. Zhang introduced that she also purchased a set of cabinets by means of rebates. I have not installed them until now, and the store has not found anyone.
Trap two:
I have paid for it but it has been out of stock.
Mr. Gu purchased furniture worth more than 35,000 yuan last year. According to the contract signed between Mr. Gu and the furniture store, the longest arrival time is 11 months. However, as of now, each contract has been more than 12 months, and the order has not yet arrived.
"We have signed the contract in black and white. According to the contract, the longest delivery time for furniture is 11 months. If it exceeds 11 months, the defaulting party will need to compensate according to 15% of the total price." Mr. Gu said, "Now Ok, the furniture store told me directly that there is no money, no goods."
Trap three:
Verbal commitment without credentials
Mr. Li introduced that on May 2, he purchased a mahogany cabinet in a mahogany furniture store. "Although I paid the full amount, we told the clerk that if the size is not suitable, I will return it." After returning home that day, Mr. Li found that the size of the purchased mahogany cabinet was a little large, and called the clerk to stop the delivery. And coordinate the refund.
However, the owner of the mahogany furniture store disagreed, "said that there are small cabinets in the store, it is difficult to return, can be replaced into small cabinets. After the negotiations, the furniture store agreed to return a refund to Mr. Li, but wait until After May 20th.
Trap four:
Custom furniture has changed
Ms. Luo ordered two brand wooden doors at a furniture store. The two parties agreed to install at the end of April. Until May 3, the dealers told Ms. Luo that because of the tight raw materials, consumers had to change the ordering style. The kitchen cabinet ordered by Mr. Liu for the wedding room was delivered as scheduled, but it was found that the interior was empty after installation. The agreed built-in cabinets and shelves were not in place. In the face of the urging of consumers, the dealer said that because of the tight supply, the accessories had to wait another half a month, and refused to compensate for the breach of contract, so that Mr. Liu complained indignantly.
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