Nanbao News (reporter Yu Xiaozhu Haochuan reporter Zou Wei) Recently, a citizen Mr. Zhang complained to the Yuhuatai District Consumers Association that when he bought a bathtub in a furniture store, he took a fancy bathtub. The solid wood bathtub is absolutely environmentally friendly. When Mr. Zhang was just about to pay for the purchase, and asked the shop clerk to indicate that the bathtub material was "pure solid wood" on the sales slip, the store refused to write and said he would not do Mr. Zhang's business. Mr. Zhang suspects that this barrel is not made of solid wood, and the merchants are deceiving consumers.
After receiving the complaint, the staff of Yuhuatai District Consumers Association came to the store with Mr. Zhang. The store explained that this wooden barrel is indeed a solid wood barrel, but it is not pure solid wood, but a solid wood composite material. Mr. Zhang has higher requirements. It must be noted that the material is pure solid wood. Of course, it cannot be written. After inspection of the wooden barrel, it was also confirmed that the material of the wooden barrel is solid wood composite material. The staff of the Consumers Association conducted a critical education on the store and pointed out that it should provide real product information when promoting its products to consumers in accordance with the principles of honesty and trustworthiness. The store also apologized to Mr. Zhang.
The Consumers Association reminds that solid wood furniture has been favored by consumers in recent years because of its environmental performance. However, the chaotic concept of solid wood furniture is an indisputable fact. In recent years, the problem of "unrealistic" solid wood furniture materials has become the focus of furniture consumer complaints. In the complaints received by the Consumers Association, most consumers think that solid wood furniture is "all solid wood furniture", and some also think that "combined wood-panel furniture" is also considered solid wood furniture. In addition, some people think that "no glue" is solid wood furniture according to the process, and some think that "the main amount is solid wood" according to the material.
At present, in order to cater to consumer psychology, furniture sales staff deliberately confuse concepts. Some refer to “solid wood veneer furniture†as “solid wood furnitureâ€, some refer to “board-wood combined furniture†as “solid wood furnitureâ€, and some even point out with certainty that solid wood content reaches a certain percentage is solid wood Furniture.
Since the new version of the "General Technical Conditions for Wooden Furniture" standard (GB / T3324-2008) was officially implemented on May 1, 2009, the concepts of "solid wood furniture" and "integrated wood furniture", which are easily confused, have been strictly clarified. Specific definitions have also been made for "full solid wood furniture", "solid wood furniture" and "solid wood veneer furniture" under the "solid wood furniture" category. The so-called "solid wood" theory of merchants is really untenable.
According to the "General Technical Conditions for Wooden Furniture" standard (GB / T3324-2008), the Chinese People ’s Anti-Unfair Competition Law, and the Consumer Protection Law of the People ’s Republic of China, this kind of business confusing concept is suspected of false propaganda and infringement. Consumers ’right to know and the evidence is conclusive. Consumers can request a refund of one compensation according to the“ Consumer Rights Protection Law of the People ’s Republic of China â€, and industrial and commercial organs can impose 10,000 illegal businesses on the basis of the“ Chinese People ’s Unfair Competition Law â€. A fine of up to 200,000 yuan.
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